Privacy Policy

Last updated: 1 December 2025

Vertex ("Vertex", "we", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website and services.

1. DATA WE COLLECT

1.1 Data you provide

We may collect the following data that you provide directly:

• Name, email address and contact information when registering;
• Payment information (processed through secure payment providers);
• Product usage and support information;
• Messages and inquiries sent through our contact forms.

1.2 Data collected automatically

When you visit our Site, we may automatically collect:

• IP address and browser data;
• Device and operating system information;
• Pages you visit and time spent;
• Referral source (referrer URL).

2. HOW WE USE YOUR DATA

We use your personal data to:

• Providing and managing our services;
• Processing payments and managing subscriptions;
• Communicating with you about support and updates;
• Improving our Site and services;
• Complying with legal obligations.

3. LEGAL BASIS FOR PROCESSING (GDPR)

3.1 Contract performance

We process data necessary to perform our contractual obligations to you, including providing licenses, processing payments and delivering support.

3.2 Legitimate interests

We may process data based on our legitimate interests to:

• Secure our Site, Services and infrastructure;
• Prevent fraud, abuse or unauthorised use;
• Improve and develop the Services, algorithms and user experience;
• Defend legal claims and enforce our rights;
• Understand how our Site and Services are used (analytics, statistics).

When relying on legitimate interests, we balance our interests against your rights and freedoms.

3.3 Consent

With your consent we may:

• Send you marketing communications about Vertex products, updates and events;
• Place nonessential cookies or similar technologies.

You may withdraw your consent at any time as described in Section 8.

3.4 Legal obligations

We may process data where necessary to comply with legal obligations, for example tax, accounting, sanctions or consumer protection rules.

4. COOKIES AND ANALYTICS

We may use cookies and similar technologies on the Site to:

• Enable core functionality (for example, session management, security);
• Remember your preferences;
• Analyse traffic and usage patterns.

Where required by law, we will request your consent before placing nonessential cookies. You can manage your cookie settings in your browser or device; however, disabling certain cookies may affect Site functionality.

We may use privacy respecting analytics tools to understand how users interact with the Site (for example, aggregated pageview statistics). We do not use analytics to create profiles based on your trading results.

5. HOW WE SHARE DATA

We do not sell personal data. We may share data with:

5.1 Service providers (processors)

Third-party vendors who support our operations, such as:

• Payment processors;
• Cloud hosting and infrastructure providers;
• Email delivery and CRM tools;
• Error tracking and security providers.

These providers process data only on our documented instructions and are bound by confidentiality and data protection obligations.

5.2 Professional advisers and authorities

We may share data with legal, accounting or compliance advisers, or with public authorities if required by law or to protect our rights or the rights of others.

5.3 Business transfers

If Vertex participates in a merger, acquisition or sale of assets, personal data may be transferred as part of the transaction, subject to appropriate safeguards.

6. INTERNATIONAL TRANSFERS

If we transfer personal data to countries outside the European Economic Area ("EEA") or the United Kingdom that do not provide an equivalent level of protection, we will implement appropriate safeguards such as:

• Standard Contractual Clauses approved by the European Commission and/or the UK Information Commissioner's Office;
• Other lawful transfer mechanisms recognised by applicable law.

You can contact us for more information about such safeguards.

7. DATA RETENTION

We keep personal data only for as long as reasonably necessary for the purposes described in this Policy and to comply with legal obligations. Retention periods depend on the context, but typically:

• Account and transactional data are retained for the duration of your relationship with us and for up to 6-10 years thereafter where required by tax or accounting rules;
• Technical logs may be kept for a shorter period (for example, 6-24 months) for security and troubleshooting;
• Marketing data is kept until you unsubscribe or your consent is withdrawn.

8. YOUR RIGHTS

Subject to applicable law, you may have the following rights:

• Right of access — to obtain confirmation whether we process your personal data and a copy of such data;
• Right to rectification — to have inaccurate or incomplete data corrected;
• Right to erasure — to request deletion of your data in certain circumstances;
• Right to restriction — to request limiting the processing of your data in certain situations;
• Right to data portability — to receive certain data in a structured, commonly used, machine readable format and to transmit it to another controller;
• Right to object — to object to processing based on our legitimate interests, and to object at any time to processing for direct marketing;
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.

To exercise these rights, please contact us using the details in Section 11. We may need to verify your identity before responding. You also have the right to lodge a complaint with your local supervisory authority (for example, the ICO in the UK or the relevant Data Protection Authority in the EU).

9. CHILDREN

The Services are not directed to individuals under 18 years of age, and we do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such data.

10. SECURITY

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures may include encryption, access controls, monitoring, backup and staff training. However, no system is completely secure, and we cannot guarantee absolute security.

11. CONTACT DETAILS

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

• Email: vertexcapital@didaventures.com
• Website contact form: https://vtx-capital.com?page=contact

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The current version will always be available on the Site with an updated "Last updated" date. Where appropriate, we will notify you of significant changes (for example via email or a notice on the Site). Continued use of the Services after changes become effective indicates your acknowledgement of the updated Policy.